Services

OAKSTON Technologies Professional Services Group offers service and support in four main areas: reliability consulting, implementation, and customer service. In each area, the group is staffed by reliability experts. Each project is supervised by seasoned project management professionals who help create and guide a solution to meet your unique requirements and objectives. Each training class is led by a trained, expert instructor to ensure a quality learning experience. And each customer service representative is extensively trained and supported at all levels. Our Professional Services Group is adept at satisfying customer needs and consistently achieves praise and recognition for responsiveness, knowledge, courtesy, customer commitment, and quality.

Comprehensive service offerings. The Reliability Consulting Team offers extensive services to support your reliability needs. Our team supports a comprehensive set of service offerings in key areas. Design for Reliability encompasses prediction, derating and availability methodologies; Design for Maintainability includes logistics and RCM techniques. Risk Analysis includes risk assessment, FMEA and human error analysis; Field Data Tracking covers FRACAS, reliability growth and warranty tracking; and R&M Planning includes reliability planning, component library services, and life-cycle cost analysis.

Customized solutions. The Implementation Team originated OAKSTON Technologies full-cycle, 4D process as a tool to customize customer systems to unique requirements and, if needed, configure software tools to support objectives. This four-step process—Discovery, Design, Development, and Delivery —delivers on-time, on-budget results. Working together every step of the way, your project is organized and scheduled by expert managers, and delivered by trained professionals.

Setting the bar. The Training Team conducts courses on a variety of subject matter. From OAKSTON Technologies Reliability Studio software training to reliability theory curriculum, the interactive, hands-on sessions amplify learning. The team also provides personal, web-based training seminars on single topics of interest. Our Training Team is equally adept at developing a customized training course suited to your needs. Our Customer Service Team includes software and engineering experts to answer all of your software and reliability questions. With astoundingly consistent 95 percent customer satisfaction ratings, they set the bar by which all others are measured.